Contents
Acquisition topics
Outsourcing topics
Definitions
The phases of outsourcing
Internal and external customers
Internal and external providers
Service level agreements
The basics of outsourcing
Internal and external customers
Internal and external providers
Service level agreements
Top 10 reasons of outsourcing
Considerations for outsourcing
Outsource or contract out?
Using consultants
Impacts
Practical considerations
Specific examples
Service levels
Considerations for outsourcing
Outsource or contract out?
Using consultants
Strategy
Business needs and SLAs
A template for SLAs
Developing service levels
Changing service levels
Problem solving
Service providers
Business needs and SLAs
A template for SLAs
Developing service levels
Changing service levels
Problem solving
Proposal topics
Project topics
Web review topics