Good contracts are drawn up with foresight. Poor contracts are regretted with hindsight.

Software maintenance agreements

Software maintenance agreements can cover the correction of errors and the release of upgrades. This topic covers the reasons why it can be useful to separate them.

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Web development contracts

Web development contracts should also be split, with the development handled separately from any maintenance agreement and from the hosting contract.

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Payment based upon performance can be a good incentive. It can certainly present a more positive approach than contracts that rely upon penalties for lack of performance. Knowing how service providers operate can help their customers to provide real incentives for good performance.

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