These Topics provide some basic definitions on outsourcing.

The phases of outsourcing

A methodology for outsourcing is discussed in a Topic on the phases of outsourcing, which suggests a three-stage approach to any acquisition: reaching understanding, reaching agreement, and completing contracts.

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Internal and external customers

Internal and external customers need to be approached differently.

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Internal and external providers

This Topic demonstrates that, in addition, there can be issues about whether service providers are truly external.

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Service level agreements

SLAs are precisely what their name implies: they are agreements for a service to be provided to agreed levels.

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